TRAINING

How Good are your Company's Manuals?
— Solve the problem with a one-day
Technical Writing Course

What do your customers, your end users, think of your documentation? How much do they read it? Or do they call your Help Desk instead?

This one-day Technical Writing Course can improve your company's documentation standards across your entire customer base.
Change the way you write for the rest of your career...

Who is the course for?

For Managers, Engineers, Programmers, Trainers, Technical Authors, IT Departments, Business Analysts, Administrators, Safety teams, Product Managers, Support teams, Project teams – in fact, anyone who writes User/Installation/Maintenance Manuals, Help Guides, Standard Operating Procedures, Work Instructions, etc.

Key Benefits
1. Understanding: Learn how to write so that the readers can understand more easily, in one reading, and get on with the job without making mistakes.

2. Increase your value to your customers: speed up their "learning curve", so that they become productive more quickly.

3. Reduce your Support Calls. Some companies have saved tens of thousands a month by producing correctly-written manuals and procedures.

4. Learn from an experienced author. I teach what I practice, and practice what I teach. My long years of career experience are here to help you. As a full-time technical writer, I know what works best in practice. This training course is based on more than 20 years' experience of writing technical material for business. Added to this is practical feedback from my customers, plus study and wide research.

5. Hands-on, instructor-led course: You're not left by yourself to learn from a computer screen for weeks on end. This course is delivered to a small group of people, which allows discussion and demonstration of powerful examples of the techniques taught. (Individual one-to-one training available by arrangement.)

Authorgraphic's Technical Writing Course teaches you:

Correct writing techniques so that you can help the reader to understand something with ease.
Best practices for writing in clear, user-friendly English.
Some essential basic Grammar.
How to target the reader/user groups; how to write at their level without being patronising.
Powerful techniques to plan the content in minutes rather than hours (or days!)
Advice on correct layout.
How to work faster for the same effort.
How to create an "Index at the back", quickly and easily. And lots more.

Action:

You can Improve your Writing style
for the Rest of your Career!

Testimonials

"The section on planning was the most interesting as this is something that is immediately relevant. Overall, a very good course. It presented a number of techniques that I can use immediately with no extra tools."
– A. Hall, Head of Development Methods Group, Bank of England, London.

"This course is really going to save me precious time. I would recommend it to anyone who has to write and maintain any type of document."
– Kyla Young, Operations Manager, Dataflow Communications.

A small group course in Technical Writing

"The course was useful and informative. Good pace and delivered at a level understandable to the delegates. The most interesting part was the Clear English module, because it's been a long time since I was at school and I slipped into bad habits."
– Glen Norman, PTW & Training Coordinator, LES Engineering, Humberside.

“Very interesting. The content was excellent and meaningful to my job. I learnt a great deal – many things I didn’t know before. I would recommend this course to others.”
– Mandy Raison, Learning & Development Manager, Airborne Systems, Bridgend.

“The training course was very interesting and showed me some basic errors that I currently do without thinking. I learned a lot of details about making documents simpler and more user-friendly. Excellent information.” – Andrew Thalayasignham, Production Engineer, Airborne Systems, Bridgend.

“I did actually use the techniques soon after to produce a report that leads to a request for expenditure approaching 8 figures, which has been well received, so thank you.”
– Richard Carver, Offshore Operations Engineer, Perenco, Norfolk.

“I learned a good understanding of the role of a technical author and what I need to plan and consider. The training day was well-presented and kept my interest throughout. Questions were well answered and discussed. The course manual provides good post-course resource and will be a good point of reference when I require tips and advice. It was an excellent course.” – Brian Livingstone, BAE Instrument Landing Systems, Telford.

“The course was well planned with effective communication and presentation. I learned how to minimise my writing style and offer more informative, easy to understand guides. Overall, a very good investment of my time.”
– Graham Carter, Telecommunications Dept., University of Bedfordshire.

“Very interesting and enjoyable training course. It made me think twice about how my writing comes over to others, and I’m sure it will help me to get my message across in a simpler and clearer way in future. Definitely worthwhile.”
– Alexander Findlow, Snr Telecoms Engineer, Perenco, Great Yarmouth, UK.

Technical Writing Course held at a Pharmaceuticals company
in Mumbai, India.