What did delegates say about this course? Here are some comments. Verbatim. Word for word.

“I would recommend it to anyone who has to write and maintain any type of document. This course is really going to save me precious time.” – Kyla Young, Operations Manager, Dataflow Communications.
“Very good; very interesting for a subject that could have been very dry.” – Malcolm Johnson, Acterna.
“I would like to commend you on a thorough introduction to technical writing.” – Robin Slee, Systems Developer.
“It was my pleasure to attend, which is something I have never before said about a training course. Keep up the excellent work.” – R.W., Systems Developer.
“Many thanks for the course yesterday. I for one found it extremely useful, and judging from the comments I’ve had from my colleagues, so did they.” – L.P., Development Manager, Distinction Systems Ltd.

“The training day was…

“Very useful, productive and inspiring.” – Mike Schulze, Associate Director Clinical Standards Europe, Quintiles Ltd, Frankfurt.
“It was really what I was looking for, to help me produce good documentation.”
– Patrice Pajot, Acterna.
“Excellent! Very informative, lots to think about and has provided me with some great tools to produce documentation.”
“Most Enjoyable. The subject could have been dry; however, the way the training was executed made it enjoyable.” – David MacDivitt, Senior Customer Information Officer, Coventry University.
“Useful & interesting – especially as a whole-team activity.” – DH – Technical Author.
“The document planning was very good. It had a direct application to our work.”
“Well structured and focused on our needs.” – Malcolm Johnson, Acterna.
“Very good. Exceeded my expectations! I was wondering how to make a seemingly arduous task less daunting.”
“Surprisingly very interesting and refreshing. Enjoyed the subject and the way the message was delivered.”

“The most interesting parts for me were the exercises because I like the ‘hands on’ approach. I find ‘to do’ is the best way for me to learn. I also liked sharing ideas with my colleagues and having the time to think about how we can move forward with our documentation project. I valued Philip’s input and suggestions.” – Margaret McDermott, Training Advisor, Quintiles Ltd UK.
“Planning the work. I have a problem getting bogged down with details; this frees me up.”
– Hugo Horsfield, Operations Technical Specialist, Data flow Communications.
“It was refreshing to be asked to use plain English. The section on the easy use of Word was very useful.”
“Structuring of documents – practical, useful and stimulating. It will make my job a lot easier in future.”
“Document planning, because it helps gather the jumbled thoughts about a project onto one page.”
“How to plan and structure documents – I can see this having an immediate effect.”
– OD, Technical Author.
“Good break-up of listening, doing, relevant documentation planning, etc. Good frequent breaks makes concentration easier! Important!”

“To be precise and deliver the information in a clear, comprehensible fashion.”
– Liz Watson, Customer Support Analyst, Coventry University.
“A way of structuring documents and identify where sections should go.”
– Malcolm Johnson, Acterna.
“Approaching from a task-oriented point of view. Before this, I felt as if I had to capture all functionality.”
“…that Plain English is very important; and also learned how to plan documentation.”
“Document planning techniques – very good.”
“A lot of useful ideas about documentation.”

Philip Tory, BSc(Hons), Dip.M.
Technical Writer and International Trainer, retired.
Gloucester UK