Documentation
Services -
if you don't have time to write it yourselves
Background
- Wide industrial experience
- Science and engineering education to postgraduate level
at four universities
If you don't have time to write your own documentation, we can do it for you.

We write about almost anything*:
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Business Procedures
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Help Desk Procedures
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Plant Monitoring Procedures
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Financial Services Procedures
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Online Internet Services
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System Admin Handbooks
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Quick Start Guides
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Software Upgrade Manuals
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Installation instructions
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YOU
NAME IT! (Well, one subject
stopped us: computerised DNA Analysis!) |
Positive Contribution
Our technical authors make a positive contribution to all our clients above and beyond just doing
a Help File or a Manual.
Our Technical Experience includes -
Technical Author for BP Shipping

For an Installation Guide:
"I - am - impressed! Now I know
why we use a Technical Author."
- Dr. Nick Loizos, Business Analyst.

Technical Author for Gemini Data Loggers Ltd

"It's absolutely fantastic!
It's so thorough, and way beyond what we
imagined." - Natalie Roy, Product Manager.
"Your observational skills have not gone unnoticed. We really
appreciate it." - Tom Galvin, Programmer.

Technical Author for Edge IPK Ltd
"I must say that there's been some excellent feedback.
Everyone is saying that the Help text is very well written; they
like the style. A lot of Help tends to be very dry, very hard
work, but yours are a good read - it's been well received.
You're stealing the show at the
moment!"
- Tony Hall, Software Development.

Technical Author for Enigma Health Ltd
"(Our
customers) thought it was brilliant ... really good. They
had a look through it, and everything was clear, concise and easy
to access; colours and diagrams made it really easy to read. I'd
like you to know you're doing a really good job."
- Fariha Hayat, Training Manager.

Technical Author for Medical
Data Services Ltd
"Just
a quick note to say how delighted both the Managing Director and
myself are with the WinTAPS help file. It is extremely easy to
understand and the writing style is a tribute to "plain English".
I know that it hasn't been the easiest of jobs to do, but your
results and effort have produced a professional, well written,
fully explanatory document that will be a distinct advantage to
WinTAPS in the future.
We are very impressed with it, particularly the animations that
you use - I think they're extremely good. They say a thousand words in one simple action.
Everyone who has contacted Tech Support has been told about
this Help file, and they're all looking forward to it." - Richard Carpenter - Development Manager.

Technical
Author for
Joh nson Security Ltd
"We've never had Manuals as good as this before!"
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Boyko Bejaniyski M.Sc.,
Systems Engineering Manager.

Technical Author
for
CDE Solutions Ltd
"I had a look at the Help file
over the weekend, and it's brilliant! You've pitched it just right. It looks better than the product itself."
- Steve Zamitt, Development Manager.
"I do like the Help Text; it's really plain and easy. You've given us more than
just the Help text, you've given us an outside view. It's been
invaluable. You've given us about 12 months of customer
feedback in just a few weeks!"
- G. Beddard, Data Architect.

Technical Author
for
,
and
:
Help files and Manuals
Some of the many Application and Procedure Help files:

"The Procedure Help file you did is great! New
staff are training themselves. I give them one procedure to learn,
and they're moving on to the next one."
- S. Winnan, Team
Leader.

"I've heard a lot of good comments about these help files ... I
would have no hesitation in recommending Philip for similar work"
- P. Ayres,
Business Systems Program Manager.

Technical Author for Elsevier Science
"I just wanted to let you know
that I have spent some time looking at the Procedures Guide.
It looks really great and extremely user friendly."
- Frank Aguirre,
Help Desk Team Leader, Elsevier Science, New York.
"I hope they pay you a lot of
money, my friend - you're worth every penny!" -
Rob Marsh,
Senior HelpDesk Analyst, Oxford.

Technical Author
for
NDC Health, Droitwich

"The help file has been very well received by our staff
and customers. If you ever need a reference site in the future, I
will be happy to help in any way I can. Everyone at NDC was
extremely pleased with your work."
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Steve Marriott, Marketing Manager.

Technical Author
for
Quota Pty, Sydney, Australia

"We shipped your Help
Guide to our new Hobart City
client and he was absolutely delighted with them. He said that if he
had help notes like that with his old system he would not have had
to get rid of it !"
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John Williams, Managing Director.

Technical Author
for
Torex Leisure
Comments
from end users:
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"It helps me at a glance to
see what may be useful to our particular system."
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"Clear and easy to understand.
Very user friendly."
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"Easy to follow."
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"More helpful than previous
style."
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"Easy way of passing on Training
info."
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"Quickly highlights new
features."
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"Sections are clearly
identified, so can be given to appropriate staff."
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"Excellent presentation."
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"I notice that these upgrade notes are
now in layman's terms - please produce new manuals in this style !"
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"For the computer illiterate - nice, simple, informal
language style."
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"I found [installing the software] very easy because of
the information and the presentation."
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"Nice plain English!!"

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