Technical Documentation Services -
if you don't have time to write it yourselves, let me do it for you

Author Background

• Science and engineering education to postgraduate level at four universities
• Wide industrial experience in various technologies.

If you don't have the time or the skills to write your own technical documentation, let me do it for you.  

Technical Documentation Services provided for almost any subject *:

Positive Contribution

As a technical author with sales and business experience, I can make a positive contribution to all my clients above and beyond just doing a Manual or an Online Help Guide.

Technical Experience includes -

Various Manuals for BP Shipping

   For an Installation Guide:

   "I - am - impressed!
    Now I know why we use a Technical Author."

   - Nick Loizos, Business Analyst.

Manuals and Online Help Guides for Gemini Data Loggers Ltd

"It's absolutely fantastic! It's so thorough, and way beyond what we imagined."
   - Natalie Roy, Product Manager.

"Your observational skills have not gone unnoticed. We really appreciate it."
   - Tom Galvin, Programmer.

Online Help Guides for Edge IPK Ltd

"I must say that there's been some excellent feedback. Everyone is saying that the Help text is very well written; they like the style. A lot of Help tends to be very dry, very hard work, but yours are a good read -  it's been well received. You're stealing the show at the moment!"
- Tony Hall, Software Development.

Online Help Guide for Enigma Health Ltd

"(Our customers) thought it was brilliant ... really good. They had a look through it, and everything was clear, concise and easy to access; colours and diagrams made it really easy to read. I'd like you to know you're doing a really good job."    
- Fariha Hayat, Training Manager.

Online Help Guide for Medical Data Services Ltd

"Just a quick note to say how delighted both the Managing Director and myself are with the WinTAPS help file. It is extremely easy to understand and the writing style is a tribute to "plain English". I know that it hasn't been the easiest of jobs to do, but your results and effort have produced a professional, well written, fully explanatory document that will be a distinct advantage to WinTAPS in the future.

We are very impressed with it, particularly the animations that you use - I think they're extremely good. They say a thousand words in one simple action. Everyone who has contacted Tech Support has been told about this Help file, and they're all looking forward to it." - Richard Carpenter - Development Manager.

Manuals for 
Joh nson Security Ltd

"We've never had Manuals as good as this before!"

- Boyko Bejaniyski M.Sc.,
  Systems Engineering Manager.

Online Help Guide for CDE Solutions Ltd

"I had a look at the Help file over the weekend, and it's brilliant! You've pitched it just right. It looks better than the product itself."  - Steve Zamitt, Development Manager.

"I do like the Help Text; it's really plain and easy. You've given us more than just the Help text, you've given us an outside view. It's been invaluable. You've given us about 12 months of customer feedback in just a few weeks!" - G. Beddard, Data Architect.

Manuals and Online Help Guides for , and Eagle Star Pensions

Some of the many Application and Procedure Help files:

"The Procedure Help file you did is great! New staff are training themselves. I give them one procedure to learn, and they're moving on to the next one."
  - S. Winnan, Team Leader.




"I've heard a lot of good comments about these help files ... I would have no hesitation in recommending Philip for similar work"
   - P. Ayres, Business Systems Program Manager.
  

Online Help Guide for Elsevier Science

"I just wanted to let you know that I have spent some time looking at the Procedures Guide. It looks really great and extremely user friendly."  - Frank Aguirre,
Help Desk Team Leader, Elsevier Science, New York.

"I hope they pay you a lot of money, my friend - you're worth every penny!" - Rob Marsh,
Senior HelpDesk Analyst, Oxford.

Online Help Guide for NDC Health, Droitwich

"The help file has been very well received by our staff and customers. If you ever need a reference site in the future, I will be happy to help in any way I can. Everyone at NDC was extremely pleased with your work."
   - Steve Marriott, Marketing Manager.

Online Help Guides for Quota Pty, Sydney, Australia

"We shipped your Help Guide to our new Hobart City client and he was absolutely delighted with them. He said that if he had help notes like that with his old system he would not have had to get rid of it !"
    - John Williams, Managing Director.

Manuals and Online Help Guides for Torex Leisure

Comments from end users:

• "It helps me at a glance to see what may be useful to our particular system."

• "Clear and easy to understand. Very user friendly."

• "Easy to follow."

• "More helpful than previous style."

• "Easy way of passing on Training info."

• "Quickly highlights new features."

• "Sections are clearly identified, so can be given to appropriate staff."

• "Excellent presentation."

• "I notice that these upgrade notes are now in layman's terms - please produce new manuals in this style !"

• "For the computer illiterate - nice, simple, informal language style."

• "I found [installing the software] very easy because of the information and the presentation."

• "Nice plain English!!"

Technical Documentation Services