Writing Business Emails Course
(half day)

• Half-day 'Writing Business Emails' Course

• Learn how to write effective business emails

Our half-day Writing Business Emails course distils into one concentrated session, all the essentials of effective email writing. We can teach you the art of writing business emails effectively, in the right language, to get your message across clearly and succinctly.

Training for anyone involved in Writing Business Emails -

• to prospects

• to customers

• to suppliers

• to internal or external staff, whether sales team, support engineers, help desk etc.

What are the main points covered by the Writing Business Emails course?

• Introduction.

• Email as a communication tool: assumptions

• What is different about using email?

• Advantages and disadvantages of using email

• Visual Appearance

• What to put in the business email

• Targeting the reader - tailoring the email to suit

• When not to reply straight away

• Writing business emails: Structure - Subject / Greeting / Signing off

• Personal emails

• Sent in error - what to do

• Writing business emails: Replying

• Writing business emails: Dealing with angry / aggressive emails

• Need time to think / investigate before replying

• Attachments - advantages and disadvantages

• Technical issues

• Good English - grammar, punctuation, paragraphs and sentences

• Writing business emails: Style
  - respectful approach
  - appropriate tone for business emails
  - formal or informal writing?
  - Plain English and readability
  - how not to confuse people

• Writing business emails: Final checks before sending

• Handling delicate or diplomatic situations

• General - Dos and Don'ts

• Summary points

Writing Business Emails course: Learn by –

• Practical exercises.

• Asking and doing.

• Group discussion.

• Understanding.

Writing Business Emails Course - facilities required

• Separate room for the training session.

• No interruptions / no mobile phones, please!

• Screen and PC projector.

• Whiteboard, flipcharts, pens etc.

Maximum 12 delegates per course, who are expected to be involved!

Writing Business Emails Course Fees

Note: As this is only a half day session, we normally do not offer the Writing Business Emails Course more than 50 miles from Gloucester.

Half-day Writing Business Emails Course fees include handouts.

Prices on application.

Terms and Conditions apply.

Writing Business Email Course UK